Who We Are
Our Story
Happy Futures Support Specialists Ltd is a family run business, it opened in 2011. The business was set up to provide quality person-centred care. We started supporting our first four individuals in Whitby in 2012. Our initial base was in the old archive room at the rear of the United Reformed Church on Flowergate.
In November 2013 our first Registered Domiciliary Care office was opened at Falsgrave Community and Resource Centre in Scarborough. About 12 months later we opened our first skills centre in Scarborough.
In 2016 we opened a two bedroomed respite service for those individuals with complex health needs and in 2018 we moved our offices and skills centre to a new location at Cayton Low Road. Due to Covid in 2020 we unfortunately had to rethink our service provision and, as a result of the pandemic, sadly our skills centre and respite centre closed.
Meet the team
Angela joined the Health and Social Care sector back in 1986. As a Learning Disability Nurse Angela is passionate about making a difference to those she supports, she is instrumental in leading and delivering strategic change in community regulated services.
After receiving her Graduateship in Management from the City and Guilds Institute in London, then becoming a Fellow for the Institute of Leadership and Management, in 2011 she decided to open Happy Futures. As part of her role as the Chief Executive Officer, Angela directs the strategic growth and development of Happy Futures.
Angela was awarded a Cavell Star, an award given to nurses, midwives, nursing associates and healthcare assistants who shine bright and show exceptional care.
Gail Pinkney
Group Human Resources Director
I have worked across many sectors of the British industry, but predominately across the retail and Social and Healthcare sectors. Following a degree in Business Management and post graduate in CIPD, I knew my passion was in Human Resources across all aspects of the function, whether that be Recruitment, Learning and Development, to Employee Relations – all of which are transferrable across many organisations.
I had my first exposure to the Social Care Sector, working with a leading Care provider at the time in 2006 as a Divisional HR Manager, working with Area Managers and Home Managers across a region of Residential homes that supported individuals with learning disabilities.
The pull of the Care Industry had taken hold so I then went on to work with one of the UK’s leading private secure Mental Health, brain injury and residential providers for nearly 10 years as a Regional HR Business Partner, working closely with Hospital Directors and Functional Leads.
Having now taken on the role of HR Director, I feel privileged in working with amazing passionate people whose common goal is to continue to provide first class support to individuals with complex needs.
William Fletcher
Group IT Director & Business Unit Director of Irene's Housing
After many years of experience in the operational side of social care Will has lead the digital transformation of the Yorkshire Care Group. From migrating to the cloud-based IT infrastructure to implementing cybersecurity measures with vendors and partners. Will has varied experience with software and information technologies.
Will also leads the day to day business of Irene's Housing ltd. a property holding company that provides a mix of different rental properties such as supported living, private rentals and holiday lets.
Will has an MBA from the University of South Wales.
Jess Gaskell
Group Business Growth Manager
I have been a part of the social care and health sector for over 17 years, in which I have worked in both the NHS and private sector. During my career I have worked in a variety of roles, including as a support worker, Registered manager, and lately more strategic roles. I feel I am solution orientated, with a drive to overcome challenges.
I enjoy inspiring people to recognise their own potential and work towards their aspirations. I have a passion for enabling people to lead a fulfilled life and I am proud to have had a positive impact on so many peoples journey over the past 17 years.
Danielle Lambert
Group Marketing & Communication Co-ordinator
Danielle has been in the design & marketing industry for over 12 years after graduating with a BA (Hons) in Design. Danielle has extensive creative knowledge and has worked with many well-known brands over her career.
Danielle thoroughly enjoys working within the social care sector, helping to change perspective for the better.
Lucy Fletcher
Group Finance Director
After working as a Customer Service Advisor responsible for speaking to vulnerable adults living in social housing regarding rent, repairs and complaints, Lucy joined the Happy Futures team as the Managing Director’s PA in July 2016.
After completing her Level 3 qualification in HR Practice from the CIPD and qualifying as a CIA MAPA instructor, Lucy took on her position of Business Support Manager in September 2017 and then became the Chief Finance Officer in October 2020.
Even though her role within Happy Futures is varied, she supports the CEO and finance team with invoices, wages and works closely with the accountant, ensuring that monthly budgets are adhered to and that all banking and financial information is up to date and accurate.
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